VantEdge

Refund and Cancellation Policy

Last updated: 2 June 2026

1. Overview

VantEdge offers optional paid subscription plans that unlock additional financial education content and investment research tools. This policy explains how subscriptions can be cancelled, when refunds are available, and how to request one. It applies to all subscriptions purchased through our payment processor.

2. Free Plan

VantEdge can be used free of charge. We encourage you to try the free plan before subscribing so you can confirm the Service meets your needs. No payment information is required to use the free plan.

3. Cancellation

You can cancel your subscription at any time from your Settings → Billing page. When you cancel:

  • Your plan remains active until the end of the billing period you have already paid for.
  • You will not be charged again for the cancelled plan.
  • At the end of the period, your account automatically reverts to the free plan.

4. Refund Eligibility

  • 7-day refund window for new subscribers. If you are subscribing to a paid plan for the first time, you may request a full refund within 7 days of the initial charge.
  • Renewals. Charges for automatic renewals are generally non-refundable, as you can cancel before any renewal date to avoid being charged. If a renewal charge was clearly unintended, contact us within 7 days and we will review it in good faith.
  • Duplicate or failed transactions. If you were charged more than once for the same period, or charged for a transaction that did not activate your plan, you are entitled to a full refund of the erroneous charge.

5. How to Request a Refund

Email support@vantedge.club from the email address associated with your account, with the subject line “Refund request”. Please include the approximate date of the charge and the plan you subscribed to. We may ask for the payment reference to locate the transaction.

6. Processing Time

Approved refunds are initiated within 2 business days of approval and are credited back to your original payment method. Depending on your bank or card issuer, it typically takes 5-7 business days for the amount to reflect in your account.

7. Contact

For any billing, cancellation, or refund query, contact us at support@vantedge.club. We aim to respond within 1-2 business days.